Privacy Policy

Your contact, delivery and order information will never be shared with anyone, except in the following situations:

1. If you tell us to share it. For example, a particular brand may run a promotion in partnership with TheOrganicBeautyShop.com.au and by participating in the promotion you may need to provide contact details. Alternatively we may need to provide your details to a manufacturer as part of a returns process.

2. Where we are required to by law.

As part of providing a service of selling and delivering beauty products, information such as your name, the products you order, your billing address, delivery address, email address and phone number are collected. All information is retained in a private database for record keeping purposes. You can request the deletion of this information at any time.

In order to accept payment by credit card, we offer a secure online shopping cart for you to submit your credit card details. Your details are encrypted with 128-bit SSL and sent directly to our bank for processing. No one here ever sees your credit card details. If you have any questions about credit card processing, please email or call.

The products you have ordered in the past, and their value, are retained in order to assess your eligibility for the Lifetime 5% Discount. You can request the deletion of this information at any time.

Comments submitted to Pukka via email, telephone or post, may be reproduced on this website or in promotional material as 'Customer Comments'. Only comments of a general nature will be reproduced, and no identifying information such as names or residential location will ever be published.

- Top -

Security

This shopping cart has 128bit Secure Socket Layer protection, the recommended protection for internet sales. The checkout securely encrypts all payment information - just look for the 'https' at the beginning of the website address. All credit card transactions processed via this website are private and secure - no one here ever sees your credit card details. Please email or call if you have any queries about the security of your credit card purchases.
-Top-


Copyright

All content on this site, including text, icons, graphics, etc are the property of this business or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner, for any purpose, without written consent.
-Top-


Advice & Information

The advice and information contained within this website, or submitted to you via email or post, or discussed over the telephone, is of a general nature and is not intended to constitute or replace professional advice. While every effort is made to ensure that all information provided is accurate, this business accepts no responsibility for any loss or damage arising from its use.

While every attempt is made to keep information up to date, giveaways, samples, specials, product names, packaging, ingredients, prices and availability of products may change without notice.

Please be aware that every computer screen displays colours differently, therefor images, particularly of cosmetics, are intended as a guide only.

-Top-


Order Processing & Shipping

Your orders are always processed and shipped as fast as possible. It is the number one priority every day. However, not everything in the process is in our hands or under our control.

We aim to process and dispatch all orders on the same business day they are received, if they are received before 3pm, paid in full, and all products are available - however this is not a guarantee.

Your parcels are sent using Express Post within Australia, which delivers parcels overnight to anywhere in Victoria, and most metropolitan areas around Australia - again, this is not a guarantee, and this business accepts no responsibility for inconvenience, loss or damage arising from delays in processing or delivery.

This business will not dispatch any goods ordered until payment for those goods has been received in full. Credit card payment occurs in real time while you wait. In the case of payment by cheque or bank deposit, payment is not received until funds have been cleared into the bank account. This can take from one to several days.

If payment for your order, or communication from you regarding your payment, is not received within 5 business days from the date of your order, we assume that you no longer wish to complete your purchase, and your order may be cancelled.
-Top-


Tax (GST)

The Australian Goods and Services Tax (GST) is charged for all products except where indicated (usually sunscreen products). All delivery within Australia includes GST.

- Top-


Returns

Your satisfaction is of utmost importance. Please email or call soon as possible if you are dissatisfied with your purchase.

Different brands have different returns processes. Some have a 15-day money back guarantee, some will only accept returns on faulty items. Some may require you to fill out a form and provide your contact details. If postage was charged unfortunately it will not be refunded.

Please check all ingredients before purchasing, especially if you are prone to allergies. Unfortunately Pukka cannot accept returns if you have changed your mind about a product, or accidentally purchased the wrong one, so please choose carefully.

Even if you do not want to go through the returns process, if you are dissatisfied in any way, or if a product did not meet your expectations, please send in your feedback.
-Top-